Understand The IT Service Management | Logitrain

 ITIL foundation" is a term that is rapidly gaining popularity in the IT world. ITIL training is a set of best practices to help companies adopt a culture of IT service management. However, its popularity reflects the fact that it can have a significant impact on a company's IT and business performance and, when combined with other frameworks, can be an integral part of building true IT governance.

What is IT Service Management?

Today's businesses increasingly use and are supported by information technology. Businesses and IT professionals need guidance and support to manage their IT infrastructures in order to improve functionality and quality in a cost-effective manner. Like any other modern management approach, it is based on the customer perspective that IT is a service that customers and consumers receive. It may consist of hardware, software, and communication devices, but the customer sees it as a self-contained, interconnected whole.

So what is ITIL?

ITIL stands for "IT Infrastructure Library" and is a collection of best practices that form the core of IT Service Management. ITIL training is a collection of best practices that comprehensively reflects the experiences of organizations around the world on how best to manage IT services to meet business expectations.

ITIL foundation was developed in the 1980's by the Central Computer and Technology Agency (CCTA), a British government agency, which is now part of the Office of Government Commerce (OGC) and is the official publisher of the ITIL The CCTA, now part of the Office of Government Commerce (OGC), is the official publisher of the ITIL library and produced the first version of ITIL. has updated the ITIL library, published the second edition, and continues to develop and support it.

Since then, ITIL has been widely adopted by public and private organizations around the world and is considered a best practice for organizations of all sizes.

What does the ITIL library consist of?

The ITIL course consists of seven "sets" or "volumes". Service Support, Service Delivery, ICT Infrastructure Management, Security Management, Service Management Implementation Planning, Business Perspective, and Application Management.

Of these, Service Support, Service Delivery, and Security Management are considered to be the core elements of ITIL and are complemented by other important elements such as Incident Management, Configuration Management, Change Management, IT Service Continuity Management, Availability Management, and IT Security Management. management, and IT security management, among other important topics.